Is MobilityPass a scam firm?

MobilityPass, also known as IberPass, is a provider of Internet access via modem dongle, wifi hotspots, or dial-up telephone. The service sounded good, because a person could get a connection regardless of location, without signing up with numerous providers.

I tried MobilityPass in the Summer of 2009. The experience wasn't good. I managed to use my modem dongle only twice. Afterwards I was either refused service, or else was told that there weren't 3g networks available. When I got home from vacation I contacted MobilityPass and told them of my poor results.

Their answer was that I lacked sufficient funds in my account. Nonsense, I told them, there was $60 in my account. Over a month later I saw on my credit card account that $510 had been withdrawn from my bank account by MobilityPass. Checking my MobilityPass account I saw that MobilityPass had added $25 to my account and the rest of the $510 had vanished.

I emailed MobilityPass and asked them why they had taken so much money, and their reply was that that was the cost of the two times I used my account while on vacation. This works out to about $10 a minute, and this was passive use, I had only checked my email, using about 25 minutes each time.

Understandably I felt ripped off. I have been searching on the internet for others who have had problems with MobilityPass and have found several. The actual number of complaints isn't large yet, because MobilityPass seems to have first started up in the Spring of 2009. ( Someone I know provided me an account of his experience and you can read it here. )

So my friend has described his experience. Is this the sort of firm you would like to deal with?